Maestría en Gerencia Integral por Procesos (tesis)
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Ítem Diseño de la cadena de valor de la Vicerrectoría de Aprendizaje de la Universidad EAFIT(Universidad EAFIT, 2024) Gómez Osorio, Alejandra; Giraldo Hernández, Gina María; Agudelo Londoño, VanessaIn this degree work, the value chain of the Vice-Rector's Office of Learning at EAFIT University was designed, recognizing the importance of having this tool clearly and defined as a fundamental pillar for effective process operation. To design the value chain, a methodology was used that involved detailed analysis of the processes, resources and relationships within the Vice-Rector's Office, as well as the identification of the key elements that contribute to the achievement of its mission and objectives. Through the application of process-based organizational design techniques, a comprehensive model was outlined that describes how the Vice-Rector's Office adds value to its students, professors and administrators; and also to companies, enterprises and public systems. It was concluded that having a defined value chain aligned with the institutional strategy is essential to guarantee the effectiveness and relevance of the Vice-Rector for Learning in the current educational context.Ítem El liderazgo en grupos multigeneracionales y como afecta la eficacia en los procesos en empresas pyme prestadoras de servicios(Universidad EAFIT, 2024) Durán Agudelo, Valentina; Garzón Lasso, Fernando AlexanderÍtem Propuesta de diseño del proceso misional gestión integral de aguas en la Empresa de Servicios Públicos de Guatapé E.S.P. S. A. S.(Universidad EAFIT, 2024) Duque Tejada, Wilson Urbano; Hernández López, Juan David; Vanegas Chinchilla, Nórida ConstanzaÍtem Propuesta de rediseño del proceso de innovación de Conhydra S.A(Universidad EAFIT, 2024) Ciro Úsuga, María del Mar; Rodas Tamayo, Felipe; Vanegas Chinchilla, Nórida Constanza; Hernández López, Juan DavidÍtem Propuesta de mejoras al modelo de excelencia operacional para las operaciones logísticas en el negocio cárnico del grupo Nutresa(Universidad EAFIT, 2024) Zuluaga Giraldo, Viviana María; Eugenio Montañez, Angélica Dayana; Vanegas Chinchilla, Norida Constanza; Velázquez Cuartas, JhonÍtem Optimización del modelo de implementación de automatización RPA en una aseguradora colombiana(Universidad EAFIT, 2024) Carmona Vargas, Tatiana; Giraldo Hernández, Gina María; Renteria Roa, Jorge LuisÍtem La gestión del conocimiento como determinante de la generación de valor público en el proceso : gestión social del riesgo(Universidad EAFIT, 2024) Ballesteros Corzo, Luz Mery; Henao Calad, MónicaÍtem Propuesta de diseño para una metodología que permita integrar en una sola herramienta de gestión a Lean Manufacturing Teoría de Restricciones(Universidad EAFIT, 2024) Valencia García, Guillermo Federico; Hernández, Juan David; Giraldo Hernández, Gina MaríaThe main purpose of this research was to develop a methodological proposal that harmoniously integrates two key approaches in process optimization: Lean Manufacturing and the Theory of Constraints (TOC). These two tools are globally recognized for their ability to consistently improve business results. However, their methods differ significantly: while Lean Manufacturing focuses on reducing waste throughout the value chain, TOC focuses on minimizing the impact at specific points, called constraints. This disparity carries notable advantages and disadvantages. Lean Manufacturing drives improvements throughout the chain and promotes a culture of continuous improvement, although its implementation can be slower and more expensive. On the other hand, TOC, by focusing on restrictions, obtains faster and more forceful results. However, its long-term impact may be limited due to the displacement of the constraint along the chain. To achieve an integrated methodology, a bibliographic review and interviews with experts in Lean Manufacturing and TOC were carried out. The interviews carried out sought to understand in a practical way how these methodologies behave in the companies analyzed. These actions allowed us to define, in six steps, a tool that seeks to take advantage of the best of each approach and avoid conflicts, generating a complementary process. The resulting methodology, based on theoretical and practical information, aims to optimize operational excellence, generating more reliable and flexible processes, which facilitates adaptation to market expectations.Ítem Modelo de gestión integral para la administración de datos maestros de proveedores(Universidad EAFIT, 2024) Ospina Ruiz, Luisa Fernanda; Giraldo Hernández, Gina María; García Medina, Juan DavidÍtem Análisis del proceso de atención al cliente brindado por el proveedor de contact center de una aerolínea colombiana(Universidad EAFIT, 2024) Builes González, Lina María; Giraldo Hernández, Gina María; Toro Upegui, ClaraÍtem Análisis y propuesta de mejora del proceso de ciclo contable para una empresa de e-commerce en Colombia(Universidad EAFIT, 2024) Múnera Cardona , María Camila; Sánchez Cogollo, María José; Montoya Hernández, Ángela; Giraldo Hernández, Gina MaríaÍtem Guía para el desarrollo e implementación de un mapa de procesos en una constructora del sector privado en Colombia(Universidad EAFIT, 0024) Romero Palacio, Daniel; Massey Hurtado, Juan Carlos; Giraldo Hernández, Gina MaríaÍtem Plan de mejoramiento del proceso de administración laboral de contratos tipo ABYS en EPM(Universidad EAFIT, 2024) Pulgarín Ramírez, Estefanía; Saldarriaga Alzate, Carlos Alberto; Giraldo Hernández, Gina María; Velásquez Cuartas, Jhon OrlandoÍtem Modelo de gestión por procesos para la estructuración de proyectos en una empresa de venta directa(Universidad EAFIT, 2023) Berrío Gómez, Angélica; Zapata Aristizábal, Sergio Andrés; Giraldo Hernández, Gina MaríaThe present research has been developed with the objective of strengthening organizational capacities through a process management system that will allow identifying, prioritizing, analyzing and finally standardizing the processes carried out in the execution of the project structuring process in the organization. in question, and will serve as a source of information and guidance for its collaborators. The development of a prioritization matrix, a process map that allows the general visualization of the company and the guides of the process together with its layout and documentation where its objective, activities, scope, inputs, outputs, clients, and indicators are defined. related generate positive impacts that will be directly reflected in the response times to internal and external allies, the accurate and timely information presented and therefore the satisfaction of the actors in the process. Finally this development provides the organization with the elements that will also allow better knowledge management, recording of lessons learned, measurement of indicators and implementation of improvement actions with the purpose of increasing the levels of efficiency and learning reducing execution times and the costs associated with it in the structuring of projects.Ítem Elaboración y recomendación de análisis de valor y diagrama de flujo para el proceso de gestión de proveedores de un centro de servicios compartidos (CSC)(Universidad EAFIT, 2023) Zapata Rodríguez, Biviana María; Hernández López, Juan David; Giraldo Hernández, Gina MaríaÍtem Análisis y propuesta de mejora al servicio de urgencias en una institución prestadora de servicios (IPS) de la ciudad de Santa Marta(Universidad EAFIT, 2023) Hernández Cervera, Sebastian; Angulo Ochoa, Mario Andrés; Giraldo Hernández, Gina MaríaThis work presents a proposal for improvement in the emergency area of a health care provider institute that offers third and fourth level services in the city of Santa Marta, Colombia, which, despite its significant growth, is showing delays and dissatisfaction of part of the users. For this purpose, the use of research tools, office tools for information processing, and interviews were combined to validate the care processes based on their verification with the actors involved. The entire process was compiled and validated monthly, with a view to strengthening good practices and timely correcting the deviations that became evident. As a final result, the proposed improvement plan was achieved, based on the results of the areas of human talent, infrastructure and processes.Ítem Comportamientos asociados al liderazgo en la implementación de una cultura de gestión por procesos en un centro de servicios compartidos de Antioquia(Universidad EAFIT, 2023) Pertuz Ruiz, Cinthya Vanessa; Garzón Lasso, Fernando AlexanderÍtem Estandarización del proceso productivo de Cold Brew en café de Santa Bárbara S. A. S.(Universidad EAFIT, 2023) Guayara Fernández, Luis Alejandro; Hernández López, Juan David; Giraldo Hernández, Gina MaríaÍtem Propuesta de diseño del proceso de compras para Grupo La Comarca S. A. S.(Universidad EAFIT, 2023) Acosta Patiño, Juan Fernando; Montoya Hernández, Ángela María; Giraldo Hernández, Gina MaríaCompanies must connect the demands and expectations of customers with their organizational objectives in order to last over time. To achieve this articulation, those constituted by restaurants must offer high-quality dishes at competitive prices, exceptional service and a differentiated gastronomic proposal to stand out among similar establishments in their area of influence. In order to achieve this alignment, strict control of raw materials and proper procurement planning are necessary, thus guaranteeing that restaurants have the necessary products to satisfy customer demand and meet organizational objectives. This work focused on the design of the procurement process for an organization with five restaurants of different specialties in the city of Ibagué, Colombia. The investigation was carried out in three phases: diagnosis of the current purchasing process, definition of the needs and proposal for the design of the purchasing process, and its characterization. This research was based on both primary and secondary sources of information. The primary sources consisted of direct observation exercises and semi-structured interviews with different actors, while the secondary sources used were scientific databases such as Elsevier, Scopus, Science Direct, Google Scholar, as well as Instituto Colombiano de Normas Técnicas y Certificación (Icontec). The findings indicate that the organization does not currently have an established purchasing process, for which a process that responds to its needs in the following aspects was proposed and characterized: process control, supply of inputs, documentation and standardization of the process and, finally, use of technological tools.Ítem Guía de integración de la gestión de la calidad y la normativa legal colombiana para el diseño, desarrollo, fabricación, comercialización y exportación de dispositivos médicos clase I y IIa(Universidad EAFIT, 2023) Mantilla Caballero, Fredy Alonso; Giraldo Hernández, Gina María; Velásquez Cuartas, Jhon OrlandoA guide is presented for the integration of the quality management system of class I and IIA medical devices and the regulatory aspects in the Colombian framework, applicable in the design, development, manufacture, commercialization and export of Medical Devices. An investigation of the current normogram was carried out in the databases of Invima and the Ministry of Health and Social Protection, the NTC-ISO 13485:2016 standard was reviewed; Inquiries were made in articles in electronic databases, technical consultations with Invima regarding the interpretation of the regulation and experts in the sector. This study and the application guide made it possible to identify methodologies and practical recommendations for the sector, by granting recommendations based on comments from experts in it, also leading to strengthening knowledge as a guide to medical device manufacturing companies in Colombia.