Maestría en Desarrollo Humano Organizacional (tesis)
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Publicación Beneficios no monetarios y su relación con la satisfacción laboral en una organización multinacional del sector industrial colombiano(Universidad EAFIT, 2025) Duarte Rodríguez, Jeimy Alexandra; Pérez Ureña, Leydy Suleny; Macías Prada, John FernandoIn multinational organizations within Colombia’s industrial sector, non-monetary benefits are not always perceived as accessible, equitable, or effective, which can generate internal tensions and impact job satisfaction and organizational commitment. The general objective of this study was to analyze how non-monetary benefits influence job satisfaction, organizational commitment, and the perception of fairness in a multinational organization from the industrial sector, located on the coastal zone of Colombia. To achieve this purpose, the research addressed three levels of analysis: the characterization of existing benefits, employees' perceptions, and the relationship between these perceptions and their sense of fairness and commitment. Using a qualitative approach, semi-structured interviews were conducted with employees from the Human Development department, and internal documents such as the wellness program and the latest workplace climate report were analyzed as complementary sources of support. The findings show that, although some benefits are positively valued, organizational meanings associated with perceived inequity, low transparency in communication, and symbolic experiences of exclusion persist, which weakens organizational commitment. Based on these findings, it is concluded that the management of non-monetary benefits must be accompanied by effective communication mechanisms, transparent allocation criteria, and contextual adaptation strategies that reinforce fairness and job satisfaction.Publicación Estilos de dirección y percepción subjetiva del sufrimiento en el trabajo : una exploración en quince profesionales millennials del Valle de Aburrá(Universidad EAFIT, 2025) Hoyos Ledesma, Alejandra; López Gallego, Francisco DaríoPublicación Factores que inciden en la permanencia o intención de retiro para profesionales TI(Universidad EAFIT, 2024) Bravo Taborda, Diana María; Giraldo Henao, CatalinaPublicación Factores que influyen en la rotación de trabajadores en áreas administrativas, operativas y gerenciales dentro de un grupo empresarial familiar en la ciudad de Medellín(Universidad EAFIT, 2025) Gómez Cardenas, Luisa María; Giraldo Henao, CatalinaPublicación La compensación como medio de retención de personal(Universidad EAFIT, 2025) García Valencia, Jenny Andrea; Betancur Hurtado, Carlos MarioThis research proposes an integrated compensation strategy to reduce employee turnover by analyzing the needs and expectations of both the organization and its employees. Through a qualitative case study, key areas for improvement in compensation policies were identified, such as salary equity, benefits, and professional development opportunities. Integrated compensation goes beyond base salary, incorporating additional benefits and non-monetary incentives like recognition and development. This model aims to attract, motivate, and retain talent through a competitive package aligned with employee expectations. Additionally, it allows companies to adapt to changing market needs, create a positive work environment, and strengthen the relationship between employer and employee. Implementing an integrated compensation strategy not only improves employee satisfaction and engagement but also contributes to a sustainable competitive advantage, promoting organizational stability and productivity.Publicación Estilos de liderazgo percibidos y salud mental de los trabajadores de la empresa del sector constructor Convel S.A.S(Universidad EAFIT, 2025) Gómez López, María Teresa; López Arias, María Paula; López Gallego, Francisco DaríoPublicación Estrategias de retención de personal para las generaciones Millennials y Centennials en Latinoamérica : una revisión sistemática de la literatura(Universidad EAFIT, 2024) Villamizar Rivera, Darlyn Fernanda; Padilla Solano, Yineth Daniela Alexandra; González-Miranda, Diego RenéThe analyzed generations, Millennials and Centennials, are of great interest to organizations and professionals who execute processes aimed at human talent management. The attraction, retention and adaptation of these new generations in a work environment represents a factor of change, development and evolution for both the workforce and the organizations themselves. This research was developed based on a systematic review of the literature in Latin America, related to staff retention strategies in the Millennial and Centennial generations, through a characterization of the generational profiles, as well as the different retention strategies related and applicable based on multiple sources of information published in the last 10 years. With this exercise, a generational profile was built in which 11 categories were identified that define the main characteristics of the two generations under study, and staff retention strategies were also identified, which were divided into 14 categories, applicable to the Millennial and Centennial generations in a work context.Publicación Análisis de la gestión de conocimiento en la línea de conocimiento digitales negocio en Bancolombia S.A.(Universidad EAFIT, 2025) Herrera Gómez, Andrés Felipe; Flórez Barrios, Sergio Andrés; Henao Calad, MónicaPublicación Diseño de una estrategia para promover la motivación del personal en salud en una unidad de cuidados intensivos del departamento de Sucre, Colombia(Universidad EAFIT, 2024) Escudero Oviedo , Vanessa; Forero Diaz, María Andrea; Macias Prada, John FernandoPublicación La desmotivación laboral en empresas de servicios en Medellín : la opinión calificada de diez líderes de gestión humana(Universidad EAFIT, 2025) Gómez Jaramillo, Melisa; López Gallego, Francisco DaríoPublicación Causas de rotación de personal en un call center con sede en la ciudad de Bogotá(Universidad EAFIT, 2024) Becerra Najar, Adriana Katherine; Giraldo Henao, CatalinaPublicación Afrontamiento de obstáculos, desafíos y facilitadores de las mujeres profesionales en el sector nuclear en Colombia, en búsqueda de la equidad de género(Universidad EAFIT, 2024) Barrero Jiménez, Carolina; López Gallego, Francisco DaríoPublicación Nivel de coherencia entre la cultura organizacional deseada y la manera como se estructura el proceso de mejoramiento del desempeño en organizaciones de la ciudad de Medellín y el Valle de Aburrá(Universidad EAFIT, 2024) Sánchez Restrepo, Sindy Yourley; Sanín Posada, AlejandroIn recent years, companies have increased their efforts to align organizational culture with strategic objectives, recognizing the impact this alignment has on both individual and organizational performance. This study aimed to assess the levels of alignment between the desired organizational culture and the structure of performance improvement processes in organizations in Medellín and the Valle de Aburrá. A mixed-method research approach was employed, combining qualitative and quantitative data. This approach revealed the desired culture of the participating organizations and how the performance improvement process is structured. Criteria were then established to contrast these two elements, allowing for an assessment of coherence levels. The results indicate a high level of incoherence between the desired culture and the structure of the performance improvement process. The findings suggest that the performance improvement process tends to be structured according to the organization’s actual culture rather than the desired culture, presenting a significant challenge for human resources departments. The study concludes with a discussion of the implications of these findings and offers recommendations for addressing them.Publicación Factores determinantes en la rotación de personal en GHL Hoteles(Universidad EAFIT, 2024) Zapata Carvajal, Sandra Milena; Betancur Hurtado, Carlos MarioPublicación Incidencia del trabajo en la construcción de la identidad personal : estudio en un grupo de profesionales de una gran empresa de seguros de Medellín(Universidad EAFIT, 2024) Rivas Restrepo, Natalia; Rodríguez Giraldo, Carolina; López Gallego, Francisco DarioPublicación Análisis de los procesos de cumplimiento (compliance) en el área de recursos humanos de una empresa especializada en servicios y soluciones logísticas para el sector floricultor de Bogotá : riesgos, oportunidades y estrategias de mejora(Universidad EAFIT, 2024) Ruiz Pinto, Lizeth Camila; Osorio Lema, Edwin AlexisPublicación Factores que influyen en las decisiones para la adopción o rechazo del trabajo virtual en tres compañías de un grupo empresarial(Universidad EAFIT, 2024) Yepes Ramírez, Cristian Camilo; Giraldo Henao, CatalinaIn Colombia, for several years there has been a transition of organizations towards virtual work methodologies. These respond to different needs, both of employers and employees, and are configured today as an assertive response of the companies to the demands of a notoriously changing society. This project, by means of a qualitative research, sought to identify the important factors that may influence whether or not three companies belonging to a business group decide to implement virtual work. To this end, a literature review was conducted, in addition to three semi-structured interviews with leaders of the human resources area of each of them. The adoption of virtual work is influenced by internal and external factors. Internally, organizational culture and technology are crucial, while external events such as the COVID-19 pandemic have also driven this change. However, obstacles such as resistance to change and technological issues can hinder the transition. Effective strategies include implementing appropriate technology and promoting a flexible organizational culture. In this sense, it is essential to adapt policies to the specific needs of each organization to ensure the success of virtual work.Publicación Inteligencia artificial y aprendizaje de personas en la industria del business process outsourcing : cambios y desafíos en Bogotá, Colombia(Universidad EAFIT, 2024) Rodríguez Suárez, Carolina; Bernal Ruiz, Oscar David; Macias Prada, John FernandoThis work addresses the integration of artificial intelligence (AI) in people's learning processes within Business Process Outsourcing (BPO) companies. Using a qualitative methodology with interviews and focus groups, the study examines how artificial intelligence tools are changing conventional teaching and skill development practices. Investigates the perceptions of BPO employees in different positions on how AI is positively affecting their professional training and has become a support for people's learning in their qualification processes, highlighting both the advantages and obstacles they face. The findings reveal that although AI has revolutionized people learning through teaching methodologies, providing personalized solutions that promote greater retention and job adaptation, the effective implementation of these technologies still faces significant obstacles such as the need for AI training and adjustments in teaching strategies. training. The findings emphasize the importance of developing learning programs that optimize the use of AI to improve employee loyalty and performance in high-turnover environments such as BPO.Publicación Diversidad e inclusión : perspectiva de género en organizaciones multiculturales(Universidad EAFIT, 2024) Henao Vélez, María Clara; Sandoval Guerrero, Leidy Joanna; Uribe de Correa, Beatriz AmparoThis research explores the importance of diversity and inclusion from a gender perspective in the workplace, focusing on multicultural organizations. It addresses three main objectives: to examine how women perceive the inclusion of a gender perspective, to identify practices that promote this inclusion, and to understand the value women attribute to such practices. The results reveal an inconsistency between organizational discourse and the practical implementation of gender policies, highlighting the need for greater involvement of Human Resources in designing and applying these policies to truly transform organizational culture. Additionally, specific challenges are identified for organizations to effectively integrate academic concepts with everyday work practices, advancing towards genuine and sustainable inclusion.Publicación El profesional de gestión humana y su relación con el pensamiento estratégico y la toma de decisiones(Universidad EAFIT, 2024) Álvarez Gaviria, María Isabel; Betancur Hurtado, Carlos Mario