Repositorio Institucional Universidad EAFIT ::Examinando por Materia "Mejora continua"

Examinando por Materia "Mejora continua"

Mostrando 1 - 14 de 14

Análisis de lecciones aprendidas de proyectos de nuevas tecnologías para la empresa Teleperformance, Subsidiaria MAR (Middle Americas Region)
(Universidad EAFIT, 2025) Guzmán Patiño, Daniel; Tobar Guinand, José Mauricio
Análisis de lecciones aprendidas en la gestión de proyectos de la Dirección de Tecnologías de la Información de la Universidad EAFIT
(Universidad EAFIT, 2024) Jaramillo Vargas, Mario Andrés; Sierra Pérez, Juan Esteban; Pabón Ramírez, Carolina
Creación de un modelo para la mejora continua del proceso administrativo y financiero de la organización ABC
(Universidad EAFIT, 2022) Rivas Escobar, Martha Ciliana; Ramírez Pareja, Luz Vilma; Giraldo Hernández, Gina María
This research was focused on an appropriate model for the improvement of the administration and financial ABC Organization. To achieve it, a methodological design focused on structured quantitative aspects based on a matrix was constructed, with a scheme whose database were general and specific objectives operationalized through information requirements that were compensated by using techniques of literature reviews for the management of relevant information referring to a construction of a model of continuous improvement of the administrative and financial process. Along the journey, various theoretical and conceptual approaches were explored, with the purpose of finding referents to be used as a starting point. With the found elements, and due to the analysis carried out, a model of continuous improvement was constructed with a proactive approach, that points out a route in which are suggested tools that the ABC organization can use, to carry out the process beyond the fulfilling of the requirements.
Diseño de un modelo de gestión de la experiencia del cliente para el área de fortalecimiento empresarial de la Cámara de Comercio de Cúcuta
(Universidad EAFIT, 2023) Cabeza Contreras, Jaice Rossi Carolina; Bedoya Jiménez, Julián Esteban; Giraldo Hernández, Gina María
The objective of this degree work is to design a management model for the customer experience of the Business Strengthening area of the Cucuta Chamber of Commerce in order to achieve customer/user satisfaction with the services, processes and projects provided. The methodology was worked with semi-structured interviews with an internal expert and clients/users, as well as with the documentary review of the procedures and tools that the Business Strengthening area already had. The results that were obtained allowed us to understand the main objective of the Business Strengthening area and where it wants to go in terms of customer experience management, thus obtaining the input for the design and development of the management model proposal for the customer experience. Finally, the management model proposal for the customer experience was designed, which will help manage a cycle of continuous improvement in all the services provided by the Business Strengthening area within the Cucuta Chamber of Commerce, through six stages. That include a series of activities that must be implemented for the correct management of the model.
Documentación de los procesos de Servicios Transversales de la Universidad EAFIT centrados en estudiantes : estrategia para la estandarización y gestión del conocimiento
(Universidad EAFIT, 2025) Usuga Londoño, María Alejandra; Velásquez Cuartas, Jhon Orlando; Giraldo Hernández, Gina María
Lecciones aprendidas del proyecto de conservación dinámica La Dorada 2022, en la dirección territorial caldas del Instituto Geográfico Agustín Codazzi
(Universidad EAFIT, 2023) Noreña Varón, Diana Marcela; Diez Benjumea, Jhon Miguel
The objective of this graduate work entitled "Lessons learned from the La Dorada 2022 dynamic conservation project in the Caldas Territorial Directorate of the Agustín Codazzi Geographic Institute" was to identify, evaluate and document the lessons learned from this conservation project. The study was based on a methodology that included documentary review, semi-structured interviews, Likert surveys and focus groups. In the introduction, the context of the project was established and the cadastral problems that motivated its implementation were presented. The background at national and departmental level is presented, as well as the inter-administrative contract 701/2022 that supports the project. The conceptual framework covers various aspects related to project management, including information flow, project management, project management process groups and project performance domains. Lessons learned were also addressed, alluding to methodological references and their management. The methodology used involved the collection of information through secondary and primary sources, such as the review of existing documents, surveys and interviews. This information was analyzed and collections of lessons learned were created in Microsoft Excel format. The results obtained are presented in several phases, including the identification of lessons learned, their evaluation and classification, and the creation of a digital repository for their documentation. Finally, conclusions and recommendations derived from the study are presented. Consequently, this degree work provides a methodological guide to identify and document lessons learned in the La Dorada 2022 dynamic conservation project, with the objective of improving the management of future projects at the Instituto Geográfico Agustín Codazzi.
Lecciones aprendidas del proyecto minero Buriticá de Zijin – Continental Gold
(Universidad EAFIT, 2024) Hernández Navarro, Rafael Iván; Tobar Guinand, José Mauricio
This work presents a qualitative analysis of the lessons learned from the Buriticá mining project, developed by Zijin-Continental Gold in Colombia. Through the identification, prioritization, evaluation, and capitalization of experiences gained during the project’s execution, these insights were captured via semi-structured interviews conducted with personnel directly involved in the project. The findings highlight the importance of efficient contract management and having a clear detailed engineering plan from the outset. Additionally, the implementation of proven and documented methodologies to manage lessons learned is proposed, as these have been shown to be effective as input information to ensure best practices in future project development.
Mejorar la productividad en una empresa de servicios logístico en la ciudad de Medellín por medio de la aplicación de técnicas de mejora continua y el uso de herramientas tecnológicas
(Universidad Eafit, 2020) Pérez Cespedes, Jorge Mauricio; García Medina, Juan David; Giraldo Hernández, Gina María
Modelo de excelencia operacional sector industrial colombiano
(Universidad EAFIT, 2024) Ochoa Naranjo, Juan Esteban; Ramírez Echeverri, Sergio Augusto; Ramírez Echeverri, Sergio Augusto
Operational excellence models have been implemented by various companies worldwide to guide their organizational procedures, to be able to last over time and guarantee their profitability. For the Colombian case, no model of this type has been documented to promote operational excellence in national companies, this work seeks to carry out a bibliographic review on the relevant models of operational excellence in the industry and supported by the judgment of experts, to develop a reference model for the search for operational excellence, presenting companies with a model with their respective improvement tools and indicators, on which they must work to focus on the company's overall results, seeking to maximize sales and not on local efficiencies, allowing them to look at the organization with a holistic approach and understand the relationships between the different areas and how they work generate synergies in the organization to achieve the main objective of every company: to generate greater profitability through sales. Here we will make a compilation of the different models most used nationally and internationally, which will allow us to make a tool that allows companies to identify the current position of their strategic state. This model will also be used as a diagnostic and evaluation tool to review the degree of maturity that a company has around the search for operational excellence, where opportunities for improvement will be found and, how to iterate on the model and generate systematic continuous improvement for companies in the industrial sector in Colombia.
Modelo del Sistema de Gestión de Seguridad Operacional para empresas prestadoras de servicios de turismo de aventura en Cundinamarca mediante la aplicación de la norma ISO21101
(Universidad EAFIT, 2021) Murcia Andrade, Juan Carlos; Núñez Patiño, María Antonia; Giraldo Hernández, Gina María
Propuesta de diseño de una oficina de gestión de proyectos (PMO) para la Empresa de Obras Sanitarias de Santa Rosa de Cabal EMPOCABAL E.S.P.- E.I.C.E.
(Universidad EAFIT, 2025) Bedoya Zuluaga, Andrés Camilo; Tobar Guinand, José Mauricio
The purpose of this project is to design a Project Management Office (PMO) for the Empresa de Obras Sanitarias de Santa Rosa de Cabal, EMPOCABAL E.S.P. - E.I.C.E., in order to strengthen the management of the projects executed by the company and optimize the use of available resources. The identified problem focuses on the lack of coordination and standardization in the processes of project planning, execution, and control, which has led to various difficulties, including delays in project execution, significant cost overruns, and inefficient use of organizational resources. In 2023, the company carried out a total of 21 projects, which represented a considerable investment. However, the absence of a structured approach to project management has hindered the efficient achievement of EMPOCABAL’s strategic objectives. The lack of standardized procedures and the dispersion of responsibilities have resulted in issues such as duplication of effort, inadequate monitoring, weaknesses in risk management, and limitations in informed decision-making. These deficiencies have affected project deadlines and the quality of results, highlighting the need to improve project management within the company. The central objective of this study is to design an organizational structure that allows for the centralization of project management within EMPOCABAL, ensuring greater efficiency in resource administration, a more effective alignment with corporate strategy, and rigorous control of ongoing projects. To achieve this goal, the Organizational Project Management Maturity Model (OPM3), developed by the Project Management Institute (PMI), is proposed as the methodological framework for assessing the current level of project management maturity within the company. Based on this assessment, specific areas for improvement will be identified, and strategic actions will be defined to strengthen the company’s project management capabilities. The design of the PMO will enable the establishment of standardized procedures and best practices in project management, ensuring that the organization’s efforts are managed consistently and in alignment with corporate objectives. The implementation of a specialized project management office will contribute to improving efficiency in project planning, monitoring, and execution, facilitating a better allocation of resources and ensuring effective oversight of each initiative.
Propuesta de diseño del proceso misional gestión integral de aguas en la Empresa de Servicios Públicos de Guatapé E.S.P. S. A. S.
(Universidad EAFIT, 2024) Duque Tejada, Wilson Urbano; Hernández López, Juan David; Vanegas Chinchilla, Nórida Constanza
Propuesta de mejora del proceso de control de calidad de una planta del sector aseo en el departamento del Quindío
(Universidad EAFIT, 2025) Betancur Tamayo, Jessica; García Almeida, Hader Eduardo; Hernández López , Juan David; Giraldo Hernández, Gina María
This work presents a proposal to improve the quality control process in a plant of the cleaning sector located in the department of Quindío. The proposal was born from the analysis of the Quality Control and Assurance process and its inefficiencies, where problems such as centralization of responsibilities, low participation of operating personnel and insufficient technical training stand out. Questionnaires applied to 200 operators and structured interviews with process managers were used to identify the main limitations and opportunities for improvement. The results of the study, as well as the analysis of the results, showed a disconnection between the operational and quality areas, a lack of clarity in the distribution of roles, limited autonomy of personnel and deficiencies in training. To achieve the central purpose, recommendations were made that include a continuous training model, interdepartmental quality committees, visual management systems for assigning responsibilities, and technological tools to empower operational personnel. These actions seek to promote operational co-responsibility, optimize resources and strengthen the culture of continuous improvement. The conclusions highlight that the implementation of these strategies will not only contribute to the reduction of complaints, claims and costs associated with reprocesses, addressing current problems, but could also establish a replicable model for other organizations in the sector. This would strengthen sustainability and competitiveness in an increasingly demanding and globalized environment.
Propuesta de mejoras al modelo de excelencia operacional para las operaciones logísticas en el negocio cárnico del grupo Nutresa
(Universidad EAFIT, 2024) Zuluaga Giraldo, Viviana María; Eugenio Montañez, Angélica Dayana; Vanegas Chinchilla, Norida Constanza; Velázquez Cuartas, Jhon

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