Doctorado en Administración (tesis)

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  • Ítem
    A study of country reputation, corporate reputation, and international performance of Latin American companies
    (Universidad EAFIT, 2023) Parente Laverde, Ana María; Rojas de Francisco, Laura Isabel; Martins da Silva, Izaias
  • Ítem
    El complejo sistema de acoplamientos y contradicciones en una organización semiautónoma : un análisis desde la perspectiva de los sistemas débilmente acoplados
    (Universidad EAFIT, 2023) Arango Vásquez, Leonel; Gentilin, Mariano
    In the field of organizational studies, it is possible to approach organizational phenomena through a conceptual framework known as Loosely Coupled Systems (hereinafter referred to as SDA). This perspective characterizes organizations in three main ways. Firstly, organizations are composed of distinct organizational units with unique features (Orton and Weick, 1988). Secondly, there are both tight and loose couplings between these organizational units (Heldal, 2010). Lastly, there exist coupling mechanisms that affect both the organizational units and their members (Beekun and Glick, 2001a). The SDA perspective also recognizes the coexistence of contradictions within organizations, which are seen as inherent aspects rather than undesirable elements (Weick, 1976; Orton and Weick, 1990). When examining the distinctive features, tight and loose couplings, and coupling mechanisms, the central concepts of SDAs, it is noteworthy that many analyses focus on only one of these aspects. Some studies concentrate solely on distinctive features, couplings, or coupling mechanisms. In certain cases, the analysis is further limited to either tight or loose couplings, or it explores only one specific type of coupling mechanism, such as regulatory, cultural, or structural. This narrow focus restricts the comprehensive understanding of organizational couplings. To overcome this limitation, this doctoral thesis recognizes the SDA perspective as a means to comprehend organizations holistically and in depth, thereby making the intelligible elements evident and the unintelligible elements more visible and observable. Consequently, this research employs an integrated approach to analyze the three central concepts of SDA and their relationship with organizational contradictions. It acknowledges that organizations are not monolithic and stable entities but rather complex systems that warrant examination from various angles. Based on this premise, the thesis proposes a more comprehensive form of organizational analysis, simultaneously considering the distinctive features, tight and loose couplings, and coupling mechanisms. Through this approach, the unique characteristics of an organization's complex system of couplings and contradictions, particularly within a semi-autonomous context, can be illuminated.
  • Ítem
    The interlinks between internationalization and sustainability : analysis of an emerging market multinational
    (Universidad EAFIT, 2022) Gómez-Trujillo, Ana María; González-Pérez, María Alejandra
    The accelerated dynamism of markets and the grand global challenges are forcing companies to devise different strategies to remain competitive while also contributing to the sustainable development of the societies in which they operate. This challenges companies’ traditional behaviors and capabilities, especially those from emerging markets that operate in uncertain and volatile environments within these economies, forcing them to find alternatives to gain legitimacy among local and international stakeholders in order to remain competitive. In this way, this dissertation aims to analyze the adoption of a sustainability strategy by Emerging Market Multinationals (EMNEs) to safeguard long-term corporate competitiveness and contribute to sustainable development. The research is reported into three papers: a systematic literature review and two empirical papers. The three papers complement one another by identifying the interweaves between firms’ foreign expansion (internationalization), integration of sustainability into corporate strategy, and how both positively contribute to long-term relevance of EMNEs operating in harsh conditions and turbulent environments. The first paper aims to identify previously unexplored aspects of the relationship between corporate sustainability and internationalization in the context of emerging markets. Hence, it provides a systematic review of the literature that connects both concepts. The review included 90 articles published in 61 journals indexed in [Web of Science Core Collection, EBSCO, Scopus and Google Scholar] between 1991 and 2021. The articles were coded into the following categories: publication year, paper title, journal, author name, research objectives, theoretical approaches, geographical and sectorial contexts, methodologies for inquiry, and study findings. A category to classify identified avenues for future research was also included in order to help understand the relationship between internationalization and sustainability. In sum, the systematic literature review concludes that internationalization is a driver for pursuing sustainability initiatives. It also identifies seven broad research streams that connect internationalization and sustainability and suggests avenues for future research. These streams are: (1) Evolution of MNEs and institutional environment in the implementation of sustainability initiatives, (2) Firms’ specific resources and capabilities concerning CSR, (3) The role of networks and supply chains in MNEs, (4) Development of competitive advantages, (5) Geographical and sectorial context, (6) Theoretical Frameworks, and (7) Measures and methods. The second paper presents findings from an empirical study examining the integration of sustainability into an emerging market multinational's corporate strategy. It also considers how such integration might contribute to achieving and maintaining corporate legitimacy and long-term competitive relevance. This study employs a qualitative single case study methodology on a Colombian multinational firm operating in energy transmission, roads, and telecommunication sectors. Primary data were collected using direct observations and 31 technologically mediated face-to-face interviews conducted in five Latin American countries. The study was supported by secondary data such as corporate reports from 2005 to 2021, archival data, and media coverage. The findings suggest that integrating sustainability into corporate strategy enables subsidiaries to respond to internal and external demands successfully. The strategy deployment develops unique firm capabilities that enable subsidiaries to integrate a sustainability focus into the decision-making and initiatives required to overcome the liabilities of operating in volatile, uncertain, and foreign environments. It also allows the firm to gain competitive advantages and safeguard corporate legitimacy. The third paper explains how a corporate sustainability strategy contributes to sustainable development and how it helps in overcoming the liabilities of foreignness. Interviews with elite and non-elite informants, as well as archival data, were used to collect data for this research. According to the findings, firms from emerging markets have adopted the sustainability flag in their internationalization process to overcome liabilities of foreignness and build legitimacy among their stakeholders. It also enables companies to give back to society through their contribution to sustainable development and the creation of public value. Concisely, this dissertation uses a qualitative case study methodology to contribute to the debate on the relationship between internationalization and sustainability in emerging markets by integrating and analyzing previous literature on this field. In addition, we discuss the integration of sustainability into corporate strategy to achieve and maintain corporate legitimacy and long-term competitive relevance. Finally, we analyze the internationalization of EMNEs and the implementation of a sustainability strategy to overcome their liabilities of foreignness and contribute to sustainable development through a single case of a Colombia multinational operating in the energy transmission, roads, and telecommunication sectors. The findings of this thesis contribute to two growing fields of study within International Business: specific characteristics of emerging market firms and their internationalization process, and the incorporation of corporate sustainability in their operations. With regard to policy, this dissertation makes two major contributions. From the outward FDI perspective, emerging market economies should promote and facilitate the incorporation of sustainability strategies to improve international competitiveness of their industries and gain legitimacy abroad, especially when the institutional environment of these countries encourages enterprises to seek growth opportunities abroad. From the inward FDI perspective, governments should partner with multinational firms to achieve sustainable development goals and align corporate sustainability goals with national commitments to the SDGs. These will guarantee the contribution of EMNEs to local and international sustainable development as well as the generation of public value for societies.
  • Ítem
    Individual potential and performance through the lens of the AMO theory
    (Universidad EAFIT, 2021) Robledo-Ardila, Cristina; Román Calderón, Juan Pablo
  • Ítem
    Gestión de la innovación de producto : estudio de caso en una empresa antioqueña madura
    (Universidad EAFIT, 2021) Macias Cardona, Hugo Arles; Rivas Montoya, Luz María; Ponce Sagredo, Silvia
  • Ítem
    Diversity, engagement and satisfaction in global virtual teams
    (Universidad EAFIT, 2021) Zwerg, Anne Marie; Roman Calderon, Juan Pablo
  • Ítem
    International expansion and reputation on emerging markets firms
    (Universidad EAFIT, 2020) Velez-Ocampo, Juan; Gonzalez-Perez, Maria Alejandra
  • Ítem
    Trust in the emergence of a strategizing practice
    (Universidad EAFIT, 2020) Reyes Sarmiento, Martha Eugenia; Rivas Montoya, Luz Maria
  • Ítem
    La creatividad organizacional en la empresa innovadora : una relación compleja
    (2019) Montalvo Rodríguez, Juan Carlos; Castiblanco Velez, Jorge Ivan
  • Ítem
    El proceso de constitución del emprendedor piscícola en el Huila : un estudio de sus habitus
    (Universidad EAFIT, 2019) Quintero Bonilla, Alexander; Arcand, Sebastián
  • Ítem
    Gestión integral del agua desde una perspectiva de complejidad
    (Universidad EAFIT, 2017) Vásquez Paniagua, José Alfredo; Noguera de Echeverri, Ana Patricia
    In accordance with Mirassou (2009), progress in theoretical definitions that allow to transcend existing and commonly used theoretical and methodological flows that have analysed the problem of water in fragmented form, without considering the multiple interrelations that cover is required; this suggests the need to recognize the nature and complexity of the water by involving other socioeconomic, cultural, governmental, sustainable , ecological and geological concepts, related to those other natural resources involved -- This thesis suggests how starting from a new way of conceiving all phenomena, called concept-time, it is possible to represent them from a complex structure and continuous change (to turn into), and of this way, raise new conceptual alternatives of water management that integrate the multiple relations nature-culture that involve the appropriation of water heritage -- The underlying central assumption in this research considers that a comprehensive water management conceived from the reintegration of nature-culture (which emerge and metamorphose permanently) would make visible the respect for the uniqueness of the biophysical and social contexts (in continuous change), and in turn, would tend to protect the water as heritage in all its manifestations on Earth -- The integration of the relationship between nature-culture, is interpreted as the interaction that takes place within the human being and the environment (biophysical environment), through cultural practices regarding to the different forms of appropriation of water in its different manifestations: use, improvement, care, respect, love and defense -- The contribution of this research focuses on proposing an alternative to address the integral management of water, from a perspective of complexity, that allows to think the phenomena in turning into alternatives -- This new set is based on a change of the usual unidirectional guidance of thinking (which goes from concepts to things), and presents reasoning as a way of a loop or movement of relations in expansion, which continuously go from concepts to things and then to the concepts in turn -- This way of thinking the phenomena in transformation is called shifting thinking, which has support in a new way to conceptualize the phenomena called concept-time -- The shifting thinking emerges from a loop reasoning and poses an investment of the natural belief of human mind, that variability can only be expressed and developed in the invariance -- The shifting thinking permits to conceive the phenomenon of water in continuous change and therefore the integral management of water in transformation
  • Ítem
    El conocimiento cultural de las emociones en los Encuentros de servicio
    (Universidad EAFIT, 2015) Uribe Saldarriaga, Carlos Mario; Muñoz Molina, Yáromir
    El propósito de esta disertación es la identificación del conocimiento cultural que los miembros de una comunidad tienen sobre las emociones en el encuentro de servicio, determinando las categorías que componen dicho conocimiento, su contenido y posibles relaciones, con el fin de completar la comprensión sobre la influencia que la cultura tiene en las emociones que se experimentan en las interacciones de servicio -- En el mercadeo de servicios la influencia de la cultura en las emociones de los participantes en este tipo de interacciones ha sido estudiado fundamentalmente desde el punto de vista de las representaciones prescriptiva, esto es, desde las prescripciones que la cultura impone sobre la expresión de las emociones (reglas de exhibición) en las interacciones en términos de su des-intensificación, sobre-intensificación, neutralización y enmascaramiento, dejando de lado las representaciones descriptivas o los significados de las emociones que se construyen culturalmente en el lenguaje y que guían la percepción y actuación, en términos afectivos, de los participantes en las interacciones -- Los significados que se construyen culturalmente en el lenguaje, están presentes y disponibles en la mente de cada uno de los miembros de una sociedad en la forma de un conocimiento cultural, que, en términos cognitivos, está organizado en forma de un modelo mental (modelo cultural), lo cual facilita su almacenamiento, recuperación y uso -- Las categorías mentales que hacen parte de un modelo cultural se conocen como dominios culturales y éstos están constituidos por conjuntos de ítems (palabras, conceptos o frases) que el grupo social considera que están relacionados y son del mismo tipo -- Por lo tanto, la identificación del conocimiento cultural que los miembros de una comunidad tienen sobre las emociones en el encuentro de servicio, que se realizó en esta tesis, incluyó identificar los diferentes dominios culturales que hacen parte de éste conocimiento (modelo cultural), generar sus contenidos (ítems) y relacionar los dominios y sus contenidos entre sí -- Contenido, ítems y relaciones fueron sintetizados e ilustrados en una serie de modelos (explicativos) que describen la vivencia emocional de los participantes en la interacción de servicio desde la cultura -- Los dominios culturales, tanto en su identificación como en la descripción de sus contenidos, fueron extraídos con técnicas de generación de datos cualitativos mediante listas libres sucesivas en entrevistas a informantes de las diferentes subpoblaciones (empleados de contacto y usuarios de servicios) que participan en los encuentros de servicio, primero del tipo etnográfico no estructuradas y/o semiestructuradas para la exploración e identificación de los posibles dominios culturales existentes y segundo las de tipo estructurado para la descripción del contenido de los dominios -- El escenario contextual (cultura) donde se realizó la investigación y donde se reclutó los participantes fue el Valle de Aburrá, en el departamento de Antioquia en Colombia -- Las personas que allí viven son consideradas como pertenecientes a lo que se considera como la región y/o cultura Paisa -- Los resultados de la tesis se consideran valiosos en la medida que no sólo se cumplieron los objetivos propuestos, al describir el modelo cultural de la emociones en el encuentro de servicio, identificando los dominios culturales, generando su contenido y sintetizando los hallazgos en una serie de modelos explicativos, sino también porque los resultados obtenidos permiten hacer un aporte importante al campo de las emociones en general y del mercadeo de servicios en particular, tanto a nivel teórico y metodológico, como práctico, por sus claras aplicaciones gerenciales al diseño, gestión y mejoramiento de los procesos de servicio con el fin de lograr la satisfacción emocional de los participantes en las interacciones de servicio, empleados de contacto y usuarios
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