Colombia: a human sourcing hub for international consultancy firms offering software implementation services in the financial sector
Fecha
2016
Autores
Parilli Ocampo, Sebastián
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Editor
Universidad EAFIT
Resumen
Existing literature tackles the dynamics of the consultancy industry and its evolution, but, little has been produced on the industry as such -- The fundamentals, policies for trade, investment and labour mobility and promotional policies are seen as the factors that depict the quality of the service industry -- However, for the purpose of this research the focus laid on the fundamentals or factor endowments -- They include human capital, human skill, telecommunication development and institutional framework -- Using a case study method design, conclusions highlight the need to offset labour market imperfections; between the labour skills the market requires and those provided by the local education system -- Although the size of the resource pool available for this particular case was very limtied, there were signs of incrementing tendencies -- Telecommunication infrastructure is not of significance for exporting of services, this was supported by the prosperous Indian export services in a country where there is low internet penetration -- The consultancy industry does not have an institutional framework which is, in essence, creating a more difficult environment were progress is stagnant and consumers are not been protected -- Real industry development requires a collaborative effort between the private sector, the public sector and the education system to balance out the labour market imperfection