Maestría en Gerencia Integral por Procesos (tesis)

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Modelo de gestión por procesos para la empresa FOOD CARE SAS
(Universidad EAFIT, 2021) Buitrago Salazar, Karen Paola; Quintero Mejía, Melina; Giraldo Hernández, Gina María; Ramírez Pareja, Luz Vilma
In this paper, a process management model was designed for the hospital food supply company Food Care SAS, located in the city of Caquetá (Florencia). This design was made from an initial diagnosis based on the requirements of resolution 2674 of 2013, of the Ministry of Health and Social Protection and through an interview to the Management, with the objective of analyzing the current state of the company which served for the analysis and construction of an administration and management model based on processes; moreover, a qualitative-type research was conducted on the topics in which the entire model was developed, including: the definition of the strategic planning, the process map, the respective prioritization, characterization and documentation of the processes that impact the strategy and all the structuring of the implementation, measurement and improvement plan. In addition, conclusions were drawn regarding the findings of the work and their bibliographic references. It was concluded that the implementation of a process management system will allow Food Care SAS to focus on customer satisfaction, its strategic focus, continuous improvement, and compliance with legal and customer requirements to achieve competitiveness and sustainability of the company.