Maestría en Gerencia Integral por Procesos (tesis)
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Examinando Maestría en Gerencia Integral por Procesos (tesis) por Autor "Betancur Tamayo, Jessica"
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Publicación Propuesta de mejora del proceso de control de calidad de una planta del sector aseo en el departamento del Quindío(Universidad EAFIT, 2025) Betancur Tamayo, Jessica; García Almeida, Hader Eduardo; Hernández López , Juan David; Giraldo Hernández, Gina MaríaThis work presents a proposal to improve the quality control process in a plant of the cleaning sector located in the department of Quindío. The proposal was born from the analysis of the Quality Control and Assurance process and its inefficiencies, where problems such as centralization of responsibilities, low participation of operating personnel and insufficient technical training stand out. Questionnaires applied to 200 operators and structured interviews with process managers were used to identify the main limitations and opportunities for improvement. The results of the study, as well as the analysis of the results, showed a disconnection between the operational and quality areas, a lack of clarity in the distribution of roles, limited autonomy of personnel and deficiencies in training. To achieve the central purpose, recommendations were made that include a continuous training model, interdepartmental quality committees, visual management systems for assigning responsibilities, and technological tools to empower operational personnel. These actions seek to promote operational co-responsibility, optimize resources and strengthen the culture of continuous improvement. The conclusions highlight that the implementation of these strategies will not only contribute to the reduction of complaints, claims and costs associated with reprocesses, addressing current problems, but could also establish a replicable model for other organizations in the sector. This would strengthen sustainability and competitiveness in an increasingly demanding and globalized environment.