Maestría en Gerencia Integral por Procesos (tesis)

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La gestión del cambio como mecanismo de aseguramiento y mejora de los procesos
(Universidad EAFIT, 2020) Alzate Álvarez, Alejandra; Betancur Giraldo, Verónica; Garzón Lasso, Fernando Alexander; Giraldo Hernández, Gina María
In the present paper, the different models of change management and their main authors were investigated, to answer the research question of how change management is a mechanism for assuring and improving processes. The study was developed under the combination of literature review and the Delphi Method, to obtain a collective vision of experts on change management and learn how this issue is managed in the daily life of companies from rounds of questions that allow to obtain and debug the judgments of the consulted group of experts. In the results it was found that change management serves as a mechanism for assuring and improving processes; moreover, that it is also common to find that the human management area takes the responsibility for this process, and that, having not knowledge of this issue, outsources it. Despite the paradox that exists among change management and the improvement of the processes, it could be evidenced that they are terms that are not isolated and that serve as a mechanism of assurance and improvement.