Maestría en Gerencia Integral por Procesos (tesis)

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Mapa de riesgos para el área de operaciones de una empresa de dispositivos médicos de ortopedia de la ciudad de Medellín
(Universidad EAFIT, 2023) Amaya Zapata, Laura Camila; Giraldo Hernández, Gina María; Núñez, María Antonia
Currently, all organizations are structured under different administrative orders in order to develop their strategies and goals; In recent decades, companies have been transforming their processes and have also seen the need to change their way and methodology of developing their activities to become more efficient and effective. In this aspect, the dynamics of working by processes has been innovative and highly beneficial, since it has shown that it is one of the most optimal ways of giving continuity to the organization. In the same way, organizations have discovered that it is important to implement methodologies, measures and tools that contribute to strengthening their organization and building solid processes that allow them to respond to the different adversities that may arise in the environment in which they find themselves. This is how the proposal of this work started from the need to improve the quality of the service provided by the company, taking into account the news and complaints presented by the different clients, it was decided to develop this investigation supported by the urgent need to risk management to which the organization was exposed, which in turn were harming its customer service and its internal activities.