A user-centred assessment of a new bicycle sharing system in Medellin

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dc.contributor.authorBejarano, M.
dc.contributor.authorCeballos, L.M.
dc.contributor.authorMaya, J.
dc.date.accessioned2021-01-25T21:19:53Z
dc.date.available2021-01-25T21:19:53Z
dc.date.issued2017-01-01
dc.description.abstractA bicycle sharing system (BSS) offers multiple benefits to a city as well as numerous challenges for effective implementation, especially if the system is connected to other modes of transportation. User-centred assessments of BSSs have been recognised as a paramount factor in transportation research, although it has received relatively little attention. This ethnographic study implemented a user experiential approach for assessing EnCicla, which is a new BSS in the city of Medellin, Colombia. A deeper understanding of users was needed for identifying the perceived journey maps; including route stages, functional likes and dislikes, affective reactions, and motivations for using the system. Findings identified not only the functional but also the affective aspects of the user experience. The 40 participants were also classified into four user groups: Lover, Civic, Grateful, and Adapted. Managerial implications involved recommendations for improving the service design and the communication and promotion strategies of the system. Limitations have to do with the specific characteristics of the sample. © 2016 Elsevier Ltdeng
dc.identifierhttps://eafit.fundanetsuite.com/Publicaciones/ProdCientif/PublicacionFrw.aspx?id=5931
dc.identifierhttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85002898300&doi=10.1016%2fj.trf.2016.11.004&partnerID=40&md5=5732d13b92be75acb8dd15a7936df265
dc.identifier.doi10.1016/j.trf.2016.11.004
dc.identifier.issn1873-5517
dc.identifier.issn13698478
dc.identifier.otherWOS;000392566400013
dc.identifier.otherSCOPUS;2-s2.0-85002898300
dc.identifier.urihttp://hdl.handle.net/10784/24868
dc.language.isoengeng
dc.publisherElsevier Ltd
dc.rightshttps://v2.sherpa.ac.uk/id/publication/issn/1369-8478
dc.sourceTRANSPORTATION RESEARCH PART F-TRAFFIC PSYCHOLOGY AND BEHAVIOUR
dc.subject.keywordBehavioral researcheng
dc.subject.keywordTransportationeng
dc.subject.keywordAffective reactionseng
dc.subject.keywordBicycle sharingeng
dc.subject.keywordManagerial implicationseng
dc.subject.keywordnocv1eng
dc.subject.keywordPromotion strategieseng
dc.subject.keywordSustainable transporteng
dc.subject.keywordTransporteng
dc.subject.keywordTransportation researcheng
dc.subject.keywordUser experienceeng
dc.subject.keywordBicycleseng
dc.titleA user-centred assessment of a new bicycle sharing system in Medellineng
dc.typeinfo:eu-repo/semantics/articleeng
dc.typearticleeng
dc.typeinfo:eu-repo/semantics/publishedVersioneng
dc.typepublishedVersioneng
dc.type.localArtículospa

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