Guía para identificar cuál es el liderazgo requerido para una gerencia integral por procesos
Fecha
2020
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Universidad EAFIT
Resumen
Las metodologías de gestión por procesos utilizadas para alcanzar resultados, por estar muy orientadas a la ejecución de tareas, se enfocan en el presente y son buenas para conseguir que las organizaciones funcionen con eficiencia. Por otro lado, para que las organizaciones sean eficaces se requiere dirección y acompañamiento, y esto depende del liderazgo (Icontec, 2015), y de la interpretación de la norma NTC-ISO 9001:2015. De la misma manera, los procesos de cambio que involucren algún modelo de gestión como el enfoque por procesos requieren de estilos de liderazgo con capacidad para producir cambios sustantivos. El propósito de esta investigación es identificar los diferentes estilos de liderazgo que se requieren para implementar una gerencia integral por procesos. A través del análisis de diferentes autores sobre los estilos de liderazgo y sobre la gestión por procesos, complementado con entrevistas a líderes de organizaciones y expertos técnicos que han estado involucrados en la gerencia integral en Colombia, se identifica cómo han resuelto este tema y cuáles han sido sus resultados. Se propone finalmente una guía que permita evaluar cuáles estilos de liderazgo facilitan la gerencia integral por procesos.
The process management methodologies used to achieve results, due to be very oriented to the execution of tasks, are focused on the present, and are good for getting organizations to function efficiently. On the other hand, for organizations to be effective, direction and accompaniment is required, and this depends on the leadership, and of the interpretation of Icontec (2015) NTC-ISO 9001:2015. In the same way, change processes involving some management models such as the process approach require leadership styles capable of producing substantive changes. The purpose of this research is to identify the different leadership styles that are required to implement an integral process management. Through the analysis of different authors on leadership styles, and about process management, complemented with interviews with leaders of organizations and technical experts who have been involved in integral management in Colombia, is identified how have them resolved this issue and which its results have been. A guide that allows evaluating which leadership styles facilitate integral process management is finally proposed.
The process management methodologies used to achieve results, due to be very oriented to the execution of tasks, are focused on the present, and are good for getting organizations to function efficiently. On the other hand, for organizations to be effective, direction and accompaniment is required, and this depends on the leadership, and of the interpretation of Icontec (2015) NTC-ISO 9001:2015. In the same way, change processes involving some management models such as the process approach require leadership styles capable of producing substantive changes. The purpose of this research is to identify the different leadership styles that are required to implement an integral process management. Through the analysis of different authors on leadership styles, and about process management, complemented with interviews with leaders of organizations and technical experts who have been involved in integral management in Colombia, is identified how have them resolved this issue and which its results have been. A guide that allows evaluating which leadership styles facilitate integral process management is finally proposed.
Descripción
Palabras clave
Gestión por procesos, Estilos de liderazgo, Gerencia integral por procesos, Enfoque por procesos