Improving the business processes management from the knowledge management

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dc.contributor.authorMarta S. Tabares
dc.contributor.authorGiraldo, Liliana
dc.contributor.authorAguilar, Luis
dc.contributor.departmentUniversidad EAFIT. Departamento de Ingeniería de Sistemasspa
dc.contributor.researchgroupI+D+I en Tecnologías de la Información y las Comunicacionesspa
dc.date.accessioned2021-04-12T21:07:07Z
dc.date.available2021-04-12T21:07:07Z
dc.date.issued2016-01-01
dc.description.abstractThis paper proposes a model that integrates the knowledge management to the business processes management in order to improve the process performance. The proposal defines the knowledge management flow as an element that interacts with part workflows and provides rules and actions in the BPMN elements in order to improve the BPM. To achieve the aim, first, a survey was made in forty Colombian' companies in order to identify the state of the practice about business process management, knowledge management and their use through the workflows; then, different elements were identified and characterized in order to achieve the integration model proposed. This was experimented in forty business workflows of the companies analyzed. A use case shows how the interactions among model elements are, and how these can improve the process performance. This experience allowed to measuring the effect that the integration had in the business process management by means of a new metric that involve the knowledge management in the workflow. Finally, it was possible conclude that the knowledge management must be part to the BPM impacting directly the workflow, in order to improve the result offered to the organizational actors and customers.eng
dc.identifierhttps://eafit.fundanetsuite.com/Publicaciones/ProdCientif/PublicacionFrw.aspx?id=5899
dc.identifier.doi10.1145/2925995.2925998
dc.identifier.isbn9781450340649
dc.identifier.otherSCOPUS;2-s2.0-85030534479
dc.identifier.urihttp://hdl.handle.net/10784/28754
dc.language.isoeng
dc.publisherAssociation for Computing Machinery
dc.relation.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85030534479&doi=10.1145%2f2925995.2925998&partnerID=40&md5=7c769772de55a8a9d6cdda4fbc1e99e0
dc.rightsAssociation for Computing Machinery
dc.source16 Proceedings of ?The 11th International Knowledge Management in Organizations Conference on The changing face of Knowledge Management Impacting Society?
dc.subject.keywordAdministrativeeng
dc.subject.keyworddataeng
dc.subject.keywordprocessingeng
dc.subject.keywordEnterpriseeng
dc.subject.keywordresourceeng
dc.subject.keywordmanagementeng
dc.subject.keywordInformationeng
dc.subject.keywordmanagementeng
dc.subject.keywordInformationeng
dc.subject.keywordserviceseng
dc.subject.keywordIntegrationeng
dc.subject.keywordManagementeng
dc.subject.keywordscience,eng
dc.subject.keywordBusinesseng
dc.subject.keywordprocesseng
dc.subject.keywordmanagementeng
dc.subject.keywordBusinesseng
dc.subject.keywordworkflowseng
dc.subject.keywordIntegrationeng
dc.subject.keywordmodelseng
dc.subject.keywordKnowledgeeng
dc.subject.keywordserviceeng
dc.subject.keywordOrganizationaleng
dc.subject.keywordactorseng
dc.subject.keywordProcesseng
dc.subject.keywordperformanceeng
dc.subject.keywordStateeng
dc.subject.keywordofeng
dc.subject.keywordtheeng
dc.subject.keywordpracticeeng
dc.subject.keywordWorkflow,eng
dc.subject.keywordKnowledgeeng
dc.subject.keywordmanagementeng
dc.titleImproving the business processes management from the knowledge managementeng
dc.typeinfo:eu-repo/semantics/conferencePapereng
dc.typeconferencePapereng
dc.typeinfo:eu-repo/semantics/publishedVersioneng
dc.typepublishedVersioneng
dc.type.localDocumento de conferenciaspa

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