Examinando por Materia "Puntos de contacto"

Mostrando 1 - 2 de 2
  • No hay miniatura disponible
    Ítem
    Experiencia de compra de equipos de medición para la industria de construcción en Bogotá
    (Universidad EAFIT, 2020) Londoño Laserna, Neyla Jeannelle; Posada Alvarez, Mariana; Acevedo Mejia, Erika Cristina; Asuad Serna, Maria Antonia
    The urbanization is a megatrend. It is considered that by 2030 a large part of the population will be settled in cities and therefore will demand infrastructure resources. In Colombia, Bogotá's participation in the construction sector is evident with 40% over the rest of the country. In this context, small and medium sized companies denominated in Colombia as SMEs, distributors of measurement equipment, face a big challenge in the market. Thus, the objective of this research is to describe the experience in the procurement process, with an emphasis on touchpoints, by companies that demand construction measurement equipment. In addition, the expectation is to contribute to SMEs that do Business to Business (B2B) marketing and require to know the procurement process of their customers, to apply efficient marketing strategies. Regarding the target audience, this work is oriented to the people in charge of the acquiring process in construction companies, who will be interviewed to capture the information that will be the primary source of this research.
  • No hay miniatura disponible
    Ítem
    Experiencia de usuario omnicanal en el sector de la moda
    (2019) Uribe Orrego, Luis Carlos; Lopez Naranjo, Natalia Jeannette; Muñoz Molina, Yaromir
    This work starts from the need to know about the Omnichannel strategy in the Colombian retail market, taking into account that in this era, with continuous technological advances, the consumer has changed his purchasing process and demands a consistent, personalized, and unique experience. Consumers can be in contact with a brand through two or more channels at the same time, and throughout their purchase process they can interact with the brand 10 or more times. In order to understand better the situation, semi-structured, and detailed interviews were conducted with 16 fashion label consumers located in the city of Medellin, where 4 stages of the purchase process were identified: search, comparison, purchase and post purchase, all highly relevant to the omnichannel experience. In addition, through various concepts addressed in this exploratory research, it was qualitatively identified what are the characteristics and stages of the consumer’s experience of shopping clothes in Medellin, what are the consumer’s points of contact with the brand, and what are the particularities of the purchase decision process in an Omnichannel environment. Thanks to the collected findings, retailers, marketing areas, and those in charge of delivering the service to the user will be able to build strategies that contribute to give consistent, cohesive and optimal experiences for different users, which translate into better consumer relationships, an excellent service and increased sales.