Examinando por Materia "Head of area"

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    Estrategia para disminuir la rotación de personal en Teleperformance Colombia
    (Universidad EAFIT, 2020) Zuñiga Hernández, José Carlos; Marin Ramirez, Oscar Eduardo; Betancur Hurtado, Carlos Mario
    Teleperformance Colombia Human Management department has a great response in terms of attracting, retaining and developing technology-related generations, which demands constant feedback, accelerated growth within organizations and a form of leadership and compensation that adapts to their needs, motivations and lifestyles. Some of their employees are not located in Teleperformance Colombia just for the fact of receiving a good salary, as Beltrán Benjumea (sf), Managing Director of PageGroup Colombia, also comment, they also seek a good "emotional salary", which offers them better quality life, balance of personal life and work, also seek that the organization has a good reputation, share their values and can have constant communication with their managers. According to internal sources at Teleperformance HR, these needs and lifestyles demanded, are having a higher turnover compared to past generations, 20 years ago the average turnover was between 2% and 3%, 10 years ago it averaged between 3% and 5 % Which brings negative consequences on issues such as: financial goals, decreased productivity, learning curves that impact the operation and the lack of successors for the strategic audience of Teleperformance Colombia.