Examinando por Materia "Colaboradores"

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    Ítem
    Caracterización de los centros de servicios compartidos caso Cruservi
    (Universidad EAFIT, 2021) Roa Cortes, Natalia; Betancur Hurtado, Carlos Mario
    The purpose of this work is to characterize the CRUSERVI Shared Services Centers, for which a qualitative research was developed, focusing mainly on the inquiry in the social sciences, since this method uses the narrative, as well as the informal interview, as long as it is a reliable source, to reach a result of its exploration, research or inquiry of a fact, applying a survey-type instrument within the service units and collaborators of the company, which was subsequently tabulated and analyzed. The results showed in general terms that their perception of the company is good, although it should continue to improve. In the conclusions it can be observed that the objectives of the study were achieved.
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    Ítem
    Competencias, factores apalancadores y obstaculizadores del alto desempeño en un grupo de colaboradores de una organización en proceso de transformación digital
    (Universidad EAFIT, 2020) Zuleta Ariza, Luis Eduardo; Orejueja Gómez, Jonny Javier
    Objective: To identify competencies, leverage factors and obstacles to high performance in a group of partners in an organization in process of digital transformation. Methods: A qualitative approach study that is conducted through a case study based on a qualitative survey and semi-structured interviews. Results: A single person does not have all the competencies to perform autonomously in the context of the Fourth Industrial Revolution and therefore in digital transformation processes, it requires teams with multiple competencies, knowledge and strengths that can complement each other. Individually, competencies such as openness to change, proactivity, specific knowledge, communication, analytical skills, problem solving, service orientation and handling of IT tools allow a correct performance of the partners; on the other hand, skills such as teamwork, use of IT tools, information management and communication need to be further developed to allow employees achieve optimum performance; in addition, the competencies are changing their meaning and becoming more challenging in this modern context. Conclusions: It is evident that the existing and necessary competencies, the favorable conditions and the strategies for the partners and the organization to perform in the best way in this context, are oriented to give more value and to promote the human qualities in favor of this change. The organization is committed to this process and recognises it as strategic and necessary to achieve sustainability over time.