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    Metodología para el diseño, desarrollo e implementación de un servicio de TIC
    (Universidad EAFIT, 2019) Sánchez Garrido, Esther Sofía; Rincón Bermúdez, Rafael David
    In this document, the proposed methodology for the design, development and implementation of ICT services, applied to new services or adjustments of current services implemented in the area of Customer Channel Administrator of Pension Funds and Severance Protection for the Internet Channel. This methodology is implemented to optimize each of the steps to be executed during the stages of Survey, Planning, Design, Development and Dissemination of these services, since a good survey of requirements is critical to the success of a service quality avoid future rework or adjustments.