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Ítem Lecciones aprendidas en la ejecución de los componentes ambientales y sociales del Proyecto Pacífico 2 (4G Concesiones Viales en Colombia)(Universidad EAFIT, 2021) Rivillas Herrera, Jorge Eliécer; Uribe de Correa, Beatriz Amparo; Salazar Gómez, Francisco JavierIn order to take full advantage of the experience and practices implemented in the Pacific 2 project to enhance the development of future infrastructure programs and/or projects, a Lessons Learned research was developed in the execution of the environmental and social components, where based on the voluntary actions carried out in these components; the lessons learned for the development of infrastructure were identified, classified based on the areas of knowledge established in the good practices of the PMI® that lead them, thus generating a repository for knowledge management and recommendations for future projects were proposed. In the first instance, a verification of the contractual and regulatory obligations of the concession contract was carried out and through a documentary review of contractual and audit reports; ten voluntary actions carried out in the project were identified (4 in the environmental component and 6 in the social component). In order to identify the lessons learned from each of these actions within the framework of the concession project, a survey was conducted with people who participated directly in its execution, from different levels and actors, surveying 20 people in total. With the analysis of the survey, a lesson learned was identified for each voluntary action, which was complemented with the following two aspects: In the first instance with an open interview to 3 people from the management level of the Concession and ANI, and in the second instance with a survey to 63 people from the community of the direct area of influence of the project that allowed validating the perception they have of the project, the concession and its actions. Next, each lesson learned was correlated with the area or areas of knowledge to which it relates within the framework of the PMI's good practices, raising considerations with key aspects to be taken into account in each one. Finally, for each of the lessons learned, an analysis and recommendations for future infrastructure projects are presented. The research work closes with a proposed matrix that consolidates all the information as a repository of lessons learned, to facilitate its consultation and application in the management of future projects.