Examinando por Materia "A3, 5S"

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    Ítem
    Diseño de la operación del laboratorio corporativo de una empresa de bebidas no alcohólicas bajo el modelo de gestión por procesos
    (Universidad EAFIT, 2021) Gómez Escobar, Isabel Cristina; Sánchez Argota, Estefanía; Orejuela Gómez, Jonny Javier; Hernández López, Juan David
    Objective: Designing the laboratory operation of a non-alcoholic beverage company, under the process management model. Method: This professional scientific intervention work was carried out through the implementation of 4 phases: Phase I. make a diagnosis of the current state of the processes of the company corporate laboratory. Phase II. Analyzing the laboratory operation against the expectations, requirements, and needs of the processes that the laboratory supports. Phase III. Identify aspects of improvement, areas and processes where continuous improvement tools can be applied. Phase IV. Propose a process management model for the corporate laboratory and suggest opportunities for improvement. Results: In Phase I, the current state of the company corporate laboratory process was diagnosed. In this phase, the characterization of the process, objectives, risks, indicators and its capacity were defined, identifying with historical data the capacity for physicochemical, microbiological and sensory analysis. In phase II, an analysis of the corporate laboratory's operation was carried out and its clients were surveyed to identify aspects for improvement. In phase III, some lean manufacturing principles were identified, identifying waste and applying continuous improvement tools. In phase IV, tools such as the 5 S and A3 were implemented, seeking to optimize the process flow and create added value in some activities of the process with the aim of increasing customer satisfaction. Additionally, a process management model was proposed with recommendations for improvement to optimize the operation of the corporate laboratory. Conclusions: The company corporate laboratory process requires a process management model to be implemented, that allows it to optimize its activities and operate more efficiently to meet the needs and expectations of the processes that the company supports.