(Universidad EAFIT, 2018-12) Vélez Arias, Melissa; Universidad EAFIT
This text identifies, through the Institutional Development Analysis (IDA) tool, the relationship between formal and informal rules in the management of organizational conflicts, specifically in contexts of communal action such as the case of the El Amparo village in the municipality of Ituango. This research is carried out in the framework of a professional practice process with intensive work with social leaders, communities and agents that make up organized expressions of civil society represented in the Juntas de Acción Comunal (JAC) of this municipality