Examinando por Autor "Herrera Cardona, Alejandro"
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Ítem Lecciones aprendidas de un proyecto offshore en servicios de correo postal en un delivery center de Colombia(Universidad EAFIT, 2022) Amariles López, Sebastián; Herrera Cardona, Alejandro; Díez Benjumea, Jhon MiguelIn the present research about the process of documenting lessons learned in an offshore project, the experience of the project executors was consolidated. By means of semi-structured interviews, the factors that were present in the execution of the schedule were evaluated and discussed. After the interview process, the findings were exhibited with each of the experts in the field that were related to the project, and, through quantification methods based on probability and occurrence matrices, impact magnitudes and expected monetary values, proceeded to rank the lessons learned according to their relevance to the project. The most relevant conclusions are the reduction of costs and expenses in the project activities by a proportion of 70%, just for implementing the offshore figure and the scrum methodology under the agile framework; the importance of implementing project offices in organizations with high flows of projects to be developed between periods was also found. As the most significant recommendations are the documentation of lessons learned as a closing activity in projects, and technological surveillance processes to be at the forefront of market technologies.