Examinando por Autor "Franco Acevedo, Jamer Arturo"

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    Análisis del comportamiento de los clientes frente al esquema de servicios públicos de Energía Prepago: El Caso de Empresas Públicas de Medellín.
    (Universidad EAFIT, 2018) Franco Acevedo, Jamer Arturo; García Rendón, Jhon Jairo; Gallego Acevedo, Juan Miguel
    Regulation rules between consumers and companies in Colombia, allow different payment schemes. The difficulty that many users face to pay their utility leads to suspension of service or disengagement by companies. Empresas Públicas de Medellin-EPM- designed the Prepaid Energy program, aimed at lowincome consumer or informal workers using devices that include new consumption measuring technologies. This paper analyzes similar programs in other companies that provide energy service. In addition, it deepens in the EPM experience, through ten years of the program, considering its beginnings and present state. The article deals with the study of the behavior in energy consumption, focusing mainly in stratums 1, 2 and 3. As the new program lets to better access of information through the prepaid meter and consumption control, making charges that adjust to the level of household income. Consumer benefit from a reduction in the risk of disconnection and have an alternative to repay the debt, allocating 10% of each fee for this purpose. The characteristics of the prepaid energy program of EPM are similar to those adopted in the United States and England. It seeks an alternative way for paying for energy consumption. Adjusting the payment to the income levels of users and letting the user to have control over their consumption avoiding the accumulation of delinquent accounts. Other systems such as those implemented in Brazil and South Africa have the purpose of expanding coverage in isolate areas and reducing operating costs in the delivery of invoices.