Examinando por Autor "Durango Salinas, Evelyn"

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    Intervención comportamental para mejorar funciones cognitivas y memoria de trabajo en los empleados del back - office en una empresa del sector BPO : reducción estrés y percepción de carga
    (Universidad EAFIT, 2024) Durango Salinas, Evelyn; Cuartas Arias, Jorge Mauricio
    Cognitive load and stress are problems constantly faced by human beings, whether for work, academic or personal reasons. Any situation that requires an effort of attention or concentration requires people to invest their cognitive resources. The objective of this study was to apply a behavioral intervention under the EAST framework and validate whether strengthening cognitive abilities and developing planning skills can modify the perception of mental workload and thus reduce the stress levels of back-office employees in a BPO company. This study was developed in 3 phases: Conceptualization, Intervention and effectiveness evaluation. The results showed that 89% of the employees indicated that the planning tools provided were useful to better plan their time and in relation to the perception of load, 82% indicated that it was easy to manage their daily workload. In relation to cognitive breaks, 83% of employees indicated that they were effective in improving productivity and managing their daily workload. Applying these strategies not only in work contexts can contribute significantly to improving productivity and finding a balance between work and personal life. It is recommended to continue researching and promoting these practices in organizations to manage employee health.