Examinando por Autor "Bernal Ruiz, Oscar David"

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    Inteligencia artificial y aprendizaje de personas en la industria del business process outsourcing : cambios y desafíos en Bogotá, Colombia
    (Universidad EAFIT, 2024) Rodríguez Suárez, Carolina; Bernal Ruiz, Oscar David; Macias Prada, John Fernando
    This work addresses the integration of artificial intelligence (AI) in people's learning processes within Business Process Outsourcing (BPO) companies. Using a qualitative methodology with interviews and focus groups, the study examines how artificial intelligence tools are changing conventional teaching and skill development practices. Investigates the perceptions of BPO employees in different positions on how AI is positively affecting their professional training and has become a support for people's learning in their qualification processes, highlighting both the advantages and obstacles they face. The findings reveal that although AI has revolutionized people learning through teaching methodologies, providing personalized solutions that promote greater retention and job adaptation, the effective implementation of these technologies still faces significant obstacles such as the need for AI training and adjustments in teaching strategies. training. The findings emphasize the importance of developing learning programs that optimize the use of AI to improve employee loyalty and performance in high-turnover environments such as BPO.