2021-01-282015-01-0120515030http://hdl.handle.net/10784/24963The purpose of this chapter is to describe the First Contact Pilot Program carried out in collaborative work between ISAGEN, a partly government-owned firm within the energy sector, and Universidad EAFIT, a private university in the city of Medellin. The First Contact Pilot Program was developed following an existing model implemented at the Universidadenghttps://v2.sherpa.ac.uk/id/publication/issn/2051-5030info:eu-repo/semantics/article2021-01-28Díaz, J.C.OSORIO, JAIME ALBERTOMONTOYA, MARGARITA10.1108/S2051-503020140000016024