Modeling Air Travelers' Experience Based on Service Quality Stages Related to Airlines and Airports

2021-04-122019-10-12http://hdl.handle.net/10784/28350engModeling Air Travelers' Experience Based on Service Quality Stages Related to Airlines and Airportsinfo:eu-repo/semantics/article2019-10-062021-04-12Department of Civil Engineering, Universidad Nacional de Colombia, Medellín, ColLaniado, H.Department of Civil Engineering, Universidad Nacional de Colombia, Medellín, Col10.5539/mas.v13n11p37