2020-12-032017-02-010124-58212389-7333WOS;000426832200003http://hdl.handle.net/10784/24533The meetings are the main medium of communication and coordination within the organizational environment. However, the analysis of the way in which facilitators help guide the theme of the session, during opening and closing activities, has been left aside. Therefore, it is important to understand the events that occur during meetings; with the aim of discover new ways to develop the meeting. This paper presents a research of qualitative approach, developing a conversational analysis phases of opening and closing meetings activities from exploration of the use of phatic function in the process of facilitating the meetings. The results indicate that phatic messages regulate and guide the meetings, specifying the opening and closing of the activity as part of a collaborative environment between the facilitator and meeting participants.spahttps://v2.sherpa.ac.uk/id/publication/issn/0124-5821info:eu-repo/semantics/articleFacilitatorPhatic FunctionWorks Meetings2020-12-03Rivera, ONVelez-Castiblanco, J