Examinando por Materia "Student Experience"

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    Estrategia de innovación para la gestión de la experiencia estudiantil. Caso de estudio: programa de pregrado en Ingeniería Industrial - Universidad EIA
    (Universidad EAFIT, 2022) Rojas Londoño, Andrés Felipe; Vanegas Uribe, Felipe
    The proposal of an Innovation Strategy for the management of the Student Experience in the Industrial Engineering undergraduate program at the EIA University, presents a literature review about the Student Experience, identifying elements that are part of this experience, and are used for the development of this project. With the definition of these elements, an Innovation Strategy for the management of the Student Experience is defined, which also considers theoretical models, definitions and elements of an Innovation Strategy, found in the literature review. Finally, the use of the Customer Experience Map is proposed as a mechanism for the management of the Innovation Strategy, considering this methodology contributes to generate a greater follow-up of the Student Experience, and an improvement in the relationship with students.