Examinando por Materia "Proceso de entrenamiento"

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    Diseño de un proceso de entrenamiento estructurado para empleados de la empresa Salutem Medical Management
    (Universidad EAFIT, 2025-02-11) Ibica Ovejero, Jilber Arley; Nuñez Celis, Paulo Cesar; Giraldo Hernández, Gina María; García Medina, Juan David
    This study analyzes the limitations present in the employee training process at Salutem Medical Management and their impact on the administrative management associated with Dr. Dennis Robison’s procedures. The absence of standardized training has led to frequent errors, rework, and variability in the execution of critical tasks such as authorizations, verifications, coding, and billing, affecting operational efficiency, service quality, and customer experience. The central purpose of the research was to design an effective training process, aligned with staff roles and client expectations, that contributes to improving accuracy in medical management. The methodology adopted a qualitative approach and included the application of questionnaires with open-ended questions to the client and operational staff, semi-structured interviews with the management team, and a detailed analysis of team performance. These techniques made it possible to identify knowledge gaps, inconsistencies in information transfer, and critical areas within the operational workflow. Additionally, the medical management process was diagrammed using BPMN notation, which facilitated a comprehensive understanding of activities and system breakpoints. Based on the findings, a structured training proposal was developed, integrating technical content, practical activities, and support resources aimed at strengthening the competencies of administrative staff. The results confirm the need to implement a standardized training model that reduces errors, optimizes operational efficiency, and contributes to the administrative sustainability of medical practice.