Examinando por Materia "Mecanismos de defensa"

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    Comportamientos de resistencia al cambio que se presentan más comúnmente en los colaboradores de una organización prestadora de servicios de salud, a partir del cambio de gerente
    (Universidad Eafit, 2019) Restrepo Gómez, Myriam; Betancur Hurtado, Carlos Mario
    Abstract Objective: To identify the most common change resistance behaviors, derived from the process of changing managers in the primary group of a health service provider institution. Method: It is a study that aims to describe the behaviors of resistance to change, accompanied by the analysis of the results by the researcher. Considering that the investigation will take place at the current moment of the phenomenon, the design will be cross-cutting. The research will take place in a Health Service Provider Institution (HPI) with a group of people already selected and the object will be studied in this context, therefore, the method used will be the case study. Conclusions: There´s a great lack in the communication of the process of change, which can be rooted by differences in managerial styles. The organization´s seen as a managerial function, finding that can represent the paternalistic style of previous management. One of the sources of resistance to change is that it represents a loss of the affective bond. Communication make resistance behaviors ''active-expressive''. The breakdown of the affective bond, generates resistance under bearings ''expressive passive'' And the change seen as a loss and not feeling part of the change, show in the interviewees resistance behaviors ''passive-covert''