Examinando por Materia "Gerencia por procesos"

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  • Miniatura
    Ítem
    Importancia de los procesos y su aplicación en las organizaciones
    (Universidad EAFIT, 01/06/2004) Luis Fernando Agudelo Tobón; Jorge Escobar Bolívar; Universidad EAFIT
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    Ítem
    Modelo de gestión por procesos para caso de estudio Procaps
    (Universidad EAFIT, 2020) Gómez Carmona, Johnatan; Giraldo Hernández, Gina María; Medina Arroyave, José David
    Procaps, a leading company in the pharmaceutical sector, has entered, in the last decade, highly competitive international markets, such as the United States. These markets demand to be very efficient, reduce productive costs and comply with strict service agreements. Currently, the approach to process management is outdated, and this was done partially, where part of the corporation continued to be managed under the traditional model focused on areas, which makes cross-cutting decision making in few people They do not have the capacity to attend the day to day at the level that is required. This project establishes an update of the main elements of the process management model, in order to adjust it to the challenges that the company currently has. In order to identify the challenges, interviews were carried out, at the senior and middle management level, in which the lessons learned and the main points to review in a management system were evidenced. Based on this input, an updated process map was constructed, from which strategic decisions were made and indicators were defined to measure the success of the proposed changes. Additionally, the interaction map and the flowchart of the supply chain were updated, which was identified as the critical process. The conclusions are a series of suggestions that are expected to generate great added value for the corporation, based on the tools provided by process management.