Examinando por Materia "Experiencia de servicio"
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Ítem Bases para una propuesta de servicios educativos para estudiantes de posgrados científicos de la Universidad EAFIT(Universidad EAFIT, 2022) Naranjo Gallego, Susana; Rojas de Francisco, Laura IsabelÍtem Caracterización de la experiencia en el proceso de trabajos de grado desde el Centro de Servicios Compartidos, para los estudiantes de las maestrías en profundización de la Escuela de Administración de la Universidad EAFIT(2018) Delgado Cuéllar, Nurth Constanza; Henao Cálad, Mónica; Bejarano Botero, Luis MauricioIn the final report of this investigation, the experience from the students of the Shared Services Center, from EAFIT University was characterized -- In 2016 when the different processes, were brought into line it was identified that the final papers had a particular logic within the development of every program -- Because of this, it became necessary to validate which could be the best way to approach the study, based on valid sources -- And the identification of student’s needs, then a focal group was guided by a semi-structured interview -- Positive and negative aspects were investigated inside their report development cycle -- To conclude, the design of an ideal experience for each of the users was included -- The presented elements have as a main purpose, contribute on the restructuring of the final papers, which, from February 2017, have been being developed by each of the coordinations and led the Management Dean from Eafit University in the academic area -- In addition, this will contribute to the standardization of the process that is being developed inside of the Shared Services Center from the schoolÍtem Experiencia de servicio educativo respecto a las características del programa de psicología en estudiantes y egresados de una universidad privada de Medellín, 2020(Universidad Eafit, 2020) Moreno Quimbay, Sara María; Buitrago Duque, Diana CristinaÍtem La experiencia de usuario de Idiomas EAFIT : percepción de los estudiantes e impacto en su permanencia / deserción(Universidad EAFIT, 2024) Álvarez Arango, Carolina; Rojas de Francisco, Laura Isabel; Bejarano Botero, Luis MauricioÍtem Proceso de decisión de compra de los consumidores digitales en un comercio electrónico de productos no perecederos en el municipio de Los Salías, estado Miranda, Venezuela(Universidad EAFIT, 2020) López Hernández, Manuel José; Acevedo Mejía, Érika Cristina; Lalinde Arango, VerónicaÍtem Satisfacción de familias respecto a la oferta de servicio de jardines infantiles privados en el sector el Poblado, de Medellín(Universidad EAFIT, 2021) Mojocoa Valencia, Carolina; Agudelo Calle, Jhonny AlejandroThe search for kindergartens by parents is a complex process. Selecting the first educational institution for children requires time, information and a series of reflections among parents. This study seeks to know the satisfaction of families with respect to the service provided by kindergartens in the El Poblado sector of Medellín. Expectations, service experiences and services best valued by parents are part of this universe of satisfaction. The present investigation is qualitative and exploratory. The central instrument for data generation was the interview, accompanied by the application of the Servqual model. 20 families participated in the study, achieving the theoretical saturation point. Among the most representative findings are, as a central variable, care, which frames the dimensions of expectation and service experience. In addition, the direct correlation of each of the categories found in each of the stages that families experience and that determine the satisfaction or dissatisfaction of the service.