Examinando por Materia "Derechos del consumidor"

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    El derecho de retracto del consumidor aéreo, consideraciones jurídicas y problemas prácticos
    (Universidad EAFIT, 2018) Rodríguez González, Alejandro; Restrepo Pérez, Isabella; Tamayo Franco, Rafael Eduardo
    The purchase of airline tickets online is the most frequent virtual acquisition operation for Colombians -- However, these consumers have greater vulnerability derived from the lack of information and the difficulty of dealing with the multiplicity of rates for the same journey -- The right of withdrawal is the faculty that allows these remote buyers to avoid losing the resources invested in a flight that, regardless of their cause, they do not wish to make -- The figure will be addressed starting from the principles of protection of the air passenger, its differences with the consumer safeguard mandates established in the "Consumer Statute", the rules on passenger rights and the specific analysis of the right of withdrawal enshrined in our regulations, as well as the academic debates regarding its concept and similarity with other figures of private law -- Later we will evaluate the normative effectiveness of this faculty of the air consumer in our context
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    Límites de la normatividad en materia de comercio electrónico en Colombia
    (Universidad EAFIT, 2019) Vásquez Mejía, María Isabel; Valencia Mesa, Alejandro; Bejarano López, Alejandro
    Electronic commerce despite its progress in the world, presents several concerns that are marked by advances in technology and the constant transformation in traditional economic activities, generating an environment in which the need to adapt the legal system and to understand many commercial situations in the relations of purchase and sale of goods and services seems imminent, for instance the situation of the consumers´ rights under the 1480 Act of 2011 (the Consumer Act), in special the right to quality, the security, the information and protection, and the right to quality, to security and indemnity, the right to information, the protection of misleading advertising, as well as the right to claim and contractual protection. In order to determine the limits of the regulations on electronic commerce in Colombia, and specifically the figure of the "Marketplace", the main figures of electronic commerce will be depicted, with emphasis on the so-called "Marketplace"; Likewise, the regulatory framework in Colombia regarding ICTs and in particular, Electronic Commerce will be described. The foregoing, in order to identify the limits of the legal order of electronic commerce in Colombia and its perspectives, and propose strategies for improvement.