Examinando por Materia "Cobroactivo S.A.S."

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    Ítem
    Analítica de datos aplicada a la cobranza de cartera
    (Universidad EAFIT, 2019) Montoya Yepes, Juan David; Parra Giraldo, Diana Carolina
    In order to improve the portfolio collection work performed daily at Cobroactivo LLC, it was decided to use the data stored in this company to optimize its processes. To do this, it was necessary to implement data analytics models, creating a Big Data environment that would allow efficient access to information through a Data Warehouse, as well as some tools to make an exploratory analysis of the existing data and evaluate the weak pointsthat must be improved when managing users. Warehouse, as well as some tools to make an exploratory analysis of the existing data and evaluate the weak points that must be improved when managing users. Likewise, three Machine Learning models were developed in charge of debugging the debtors, predicting the payment probabilities and optimally recommending which advisor should be assigned to each debtor and which is the appropriate contact channel for him / her. Finally, two web applications were developed. The first allows the monitoring of the company's internal processes by automating repetitive processes and decreasing their execution time from weeks o seconds; the second allows the monitoring of collection work by customers and banks, thereby offering added value.