Examinando por Materia "Centros de Servicios Compartidos (CSC)"

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    Ítem
    Análisis de cómo los nuevos modelos de trabajo de las organizaciones adaptables están impactando los procesos de los Centros de Servicios Compartidos (CSC)
    (Universidad EAFIT, 2021) Correa Puerta, Sara Milena; Giraldo Ariza, Jennifer; Oquendo Zapateiro, Stefany; Valderrama Bustamante, Robinson; Giraldo Hernández, Gina María
    In this paper we analyze how the new work models of adaptive organizations are impacting the processes of shared service centers (SSC). To achieve this, a qualitative study was conducted to nine leaders of SSC processes in the city of Medellin to whom a semi-structured interview was applied. The purpose of the interview was to analyze the level of knowledge about adaptive organizations, the main strategies that impacted the processes to adjust to the needs of adaptive organizations, highlight the role of digital transformation in shared service centers to meet the demands of this type of organizations and the level of adaptability in which the interviewed SSCs are according to the results of the research. It was found that the SSCs are in a period of transformation of their processes to a more adaptable ones to face the new additional organizational models. Moreover, some have transformed the role initially conceived as BackOffice in a more analytical and process improvement role.
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    Ítem
    Caracterización de los centros de servicios compartidos caso Cruservi
    (Universidad EAFIT, 2021) Roa Cortes, Natalia; Betancur Hurtado, Carlos Mario
    The purpose of this work is to characterize the CRUSERVI Shared Services Centers, for which a qualitative research was developed, focusing mainly on the inquiry in the social sciences, since this method uses the narrative, as well as the informal interview, as long as it is a reliable source, to reach a result of its exploration, research or inquiry of a fact, applying a survey-type instrument within the service units and collaborators of the company, which was subsequently tabulated and analyzed. The results showed in general terms that their perception of the company is good, although it should continue to improve. In the conclusions it can be observed that the objectives of the study were achieved.