Repositorio Institucional Universidad EAFIT ::Examinando por Materia "Capabilities and key resources"

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Diseño de una propuesta de cuadro de mando integral para el Fondo de Valorización del Municipio de Medellín
(Universidad Eafit, 2020) Arango Saldarriaga, Camilo Andrés; Escalante Gómez, Juan Esteban
This degree work is carried out with the fundamental purpose of understanding how to apply the balanced scorecard strategic model to a public entity, proposed by Kaplan and Norton, for which the Valuation Fund of the Municipality of Medellín was taken as a case study, because it has been a benchmark in Colombia in relation to the administrative management of the resources generated by the recovery charge; in addition, because at the time of the study it had with monetary resources of more than USD 30.000, giving it a representative size compared to the other decentralized entities of the Municipality of Medellín. In the first part of this research, the components of the information systems are analyzed, up to the management information systems, contextualizing the research carried out on the balanced scorecard methodology. In the second part, an understanding process of the administrative situation of the selected entity is made, and an analysis of the process operation model to identify its capabilities and key resources is carried out. Immediately after, the 2019 strategic plan is evaluated, to come up with a model for the balanced scorecard applied to a public sector organization in Colombia.