Repositorio Institucional Universidad EAFIT ::Examinando por Materia "Brechas del conocimiento"

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Diagnóstico del conocimiento organizacional en la coordinación de calidad en la gerencia de desarrollo de Credibanco
(Universidad EAFIT, 2020) Peña Baquero, Yuliette Liliana; Uribe De Correa, Beatriz Amparo; Diez Gaviria, Ana Cecilia
The present degree work is focused on the diagnosis of organizational knowledge, which is one of the initial processes of knowledge management. Such diagnosis was developed around the organizational knowledge that the quality assurance coordination of Credibanco Bogotá's development management has about the process of dataphone certification, in order to define the knowledge processes of that specific area. The present research work was developed based on the foundations of qualitative research, and in particular was of an exploratory and evaluative nature, as it sought to understand the dynamics of organizational knowledge in the process of certifying versions of dataphones of the quality assurance coordination team. The knowledge diagnostic allowed both the analysis of existing knowledge and the missing knowledge, and the evaluation of the state of this knowledge into the QA coordination team, through the elaboration of the inventory and the identification of gaps and knowledge flows. Conducting a knowledge audit in the quality assurance coordination allowed to highlight the unknown strengths, as well as the opportunities for improvement in areas where a higher level of knowledge was expected than the resulting one.