Examinando por Materia "Acuerdos de Nivel de Servicio (ANS)"

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    Caracterización del Centro Corporativo del Grupo EPM
    (Universidad EAFIT, 2017) Mendoza Salas, Edgar Mauricio; Rivas Montoya, Luz María
    This paper describes the purpose, form and functions adopted by the EPM Group Corporate Center, a leading Colombian company in the public services sector, analyzing its way of acting and contrasting it with the existing theory -- In the strategic management literature, there are researches that provide a perspective of the forms and functions used by corporate centers, but these studies provide limited information on Colombian companies -- This qualitative study that contributes to the knowledge on corporate strategy is based on data from reports made about the EPM Group and interviews with some of its executives -- The results indicate that the EPM Group Corporate Center is integrated into its parent company with functions related to strategy, capital, control, capabilities and identity -- It operates generating value on two intervention schemes: 1) strategic architect, where the business units are responsible for the results and the value is created by the individual companies; and 2) operational involvement, where the value is generated by the expertise of the Corporate Center and it establishes strategic plans and exerts greater control over them