Examinando por Materia "Accesibilidad"

Mostrando 1 - 5 de 5
  • No hay miniatura disponible
    Ítem
    Análisis y propuesta de mejora al servicio de urgencias en una institución prestadora de servicios (IPS) de la ciudad de Santa Marta
    (Universidad EAFIT, 2023) Hernández Cervera, Sebastian; Angulo Ochoa, Mario Andrés; Giraldo Hernández, Gina María
    This work presents a proposal for improvement in the emergency area of a health care provider institute that offers third and fourth level services in the city of Santa Marta, Colombia, which, despite its significant growth, is showing delays and dissatisfaction of part of the users. For this purpose, the use of research tools, office tools for information processing, and interviews were combined to validate the care processes based on their verification with the actors involved. The entire process was compiled and validated monthly, with a view to strengthening good practices and timely correcting the deviations that became evident. As a final result, the proposed improvement plan was achieved, based on the results of the areas of human talent, infrastructure and processes.
  • No hay miniatura disponible
    Ítem
    Diseño de una herramienta de diagnóstico de inclusión de niños con movilidad reducida de miembros inferiores en parques infantiles
    (Universidad EAFIT, 2014) Mejía Piedrahita, Tatiana; Velásquez Montoya, Marcela
    En Medellín, cerca de 2.500 niños entre 0 y 9 años de edad tienen algún tipo de discapacidad -- En los últimos años se han realizado acciones buscando crear normas que permitan la inclusión de la población con discapacidad en los diferentes contextos de la ciudad, sin embargo aunque se reconoce el derecho a la recreación y al acceso al espacio público, hace falta tener normas oficiales que regulen el diseño de parques infantiles inclusivos -- En esta investigación se analizaron las características de: El entorno: políticas, normas y demás factores de Medellín y Colombia que influyen en el diseño de parques infantiles -- El contexto: parques infantiles -- El usuario: niños con movilidad reducida de miembros inferiores -- La actividad: secuencia de acciones que se deben realizar para el uso de parques infantiles -- Los objetos: características que deberían tener los objetos en relación con las capacidades de los usuarios -- Al definir todos los factores que facilitan o dificultan el acceso a los parques y el desarrollo de las actividades dentro de este, se logró diseñar una herramienta de diagnóstico de la inclusión de niños con movilidad reducida en los parques infantiles, que permita a los profesionales involucrados en el diseño de áreas de recreación detectar los factores del diseño del parque que deben ser modificados para permitir la inclusión de los niños
  • No hay miniatura disponible
    Ítem
  • No hay miniatura disponible
    Ítem
    Identificación de las oportunidades de mejora en la experiencia de usuario del sitio web de preguntas frecuentes de Bancolombia para personas con un perfil explorador
    (Universidad EAFIT, 2023) Rave Restrepo, Beatriz Elena; Pérez Molano, Olga Lucía; Higuita Olaya, Daniel
    Organizations use website FAQs to improve the user experience, but Bancolombia's FAQ saw 18.5 million visits in 2020 with a 40% dissatisfaction rate. This study uses mixed, descriptive research to identify ways to enhance information quality, accessibility, content personalization, and navigation. The findings can help Bancolombia increase site visits, reduce dissatisfaction, and improve customer service in the banking sector, with future research opportunities.
  • No hay miniatura disponible
    Ítem
    Midiendo la accesibilidad : un caso de estudio en programas de estilo de vida
    (Universidad EAFIT, 2024) Huang Huang, Sun Yin; Ospina Zapata, Juan Pablo; Guarín-Zapata, Nicolás
    The travel time dedicated to commuting is a major factor that determines access to city opportunities and services, especially those related to lifestyle programs that also have a limited number of places. Under this idea, access to services depends on a combination between the cost of travel and their availability. Although movement may imply less time consumption, this does not guarantee its availability for real or potential users. Likewise, although there is a great offer, travel time becomes a great barrier to its use. The objective of this study is to analyze the current and potential conditions of access to a variety of equipment and services related to lifestyle, mainly hydroaerobics and yoga programs. To achieve this, accessibility and geographic coverage measures will be used that consider the location of users in the territory, the distribution of facilities, public transportation networks, as well as costs expressed in time or distance and optimal quotas. Additionally, it is complemented with a K-Means model for the analysis of users who use each program to identify potential audiences. The results suggest a center-periphery pattern from both the point of view of origin and destination. While the highest levels of accessibility in hydroaerobics are concentrated towards the north of Medellín, for yoga it moves towards the center and south of the city, places where the largest number of destination points are also located. On the other hand, although no spatial patterns are found in terms of sociodemographic variables, users of hydroaerobics compared to yoga, who tend to have a more diverse audience, are characterized by being older and retired or independent with high loyalty to the program.